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Refund & Returns Policy

Last updated: July 2026

Every Quartzia order is covered by a 30-day money-back guarantee. If your crystal singing bowl arrives faulty or you're not satisfied, we'll replace it or refund you — no complicated hoops.

How it works

  1. Email [email protected] within 30 days of delivery.
  2. Tell us the issue (a photo or short description helps).
  3. We arrange a replacement or refund to your original payment method.

If a crystal singing bowl is defective on arrival, you don't need to ship it back for a refund in most cases — we resolve it directly.

Refund timing

Once a refund is approved, it is issued to your original payment method and typically appears within 5-10 business days, depending on your bank or card provider.

Shipping

Orders ship within 0-2 business days. Delivery typically takes 3-12 business days. This policy applies to orders shipped within the United States.